Terms & Conditions

SHIPPING INFORMATION

Most of our product offerings are created and fulfilled when your order is placed. It takes 3-7 business days for any order to go through production before it is shipped out. Orders ship on business days, Monday through Friday (excluding US Holidays).

If you need help, give us a call at 970-948-7951.

After placing your order, you will receive an email confirmation.

All products will be shipped via USPS Priority mail. We do deliver to P.O. boxes and APO addresses via USPS. We will NOT ship internationally.

RETURNS AND EXCHANGES

Due to the custom order, hand crafted nature of our products, all sales are final. There are no returns or exchanges.

If you have an issue with your product, please contact us to discuss your situation.

CANCELLATION POLICY

If you wish to cancel an order, you must do so before your order has been created. To cancel an order, please contact us at 970-948-7951 and speak to a representative. We will do our best to honor your cancellation request if possible.

Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-5 business days for the funds to process back into your account. If there is an issue with the original payment method, such as a lost or stolen credit card, we will be happy to offer you an in-store credit for the full value of your purchase.

If your order has already shipped, we will not be able to honor your cancellation request.

CUSTOMER SERVICE WILL RESPOND WITHIN 48 BUSINESS HOURS. PLEASE ALLOW THAT TIME BEFORE RE-SUBMITTING AN EMAIL OR LEAVING ADDITIONAL VOICEMAILS. WE APPRECIATE YOUR UNDERSTANDING AND PATIENCE WITH THIS MATTER.

Data & Information Privacy Policies

Our Commitment.

Flat Brim Flies collects certain data and information about our users (“You”) in order to develop and improve various features and functions of any Flat Brim Flies operated website (“Site”). Personal information includes, but is not limited to, your first and last name, age, and your email address (“Personal Information”). User data includes, but is not limited to, your browser type, device, IP address, and session statistics (“User Data”). Flat Brim Flies is committed to respecting your privacy and recognizes your need for appropriate protection and management of any Personal Information You share with us. Flat Brim Flies established this privacy policy (“Privacy Policy”) so that You can understand the care with which Flat Brim Flies will treat your Personal Information, including how we collect, share, store, and utilize data.

How We Collect User Data

Use of Cookies
If you are browsing our Site, you are anonymous to us, but we will still collect User Data, like browser type, device, and IP address, during your session through the use of web analytics tracking services. This User Data is collected for all Flat Brim Flies visitors, is non-personally identifiable, and is used to manage, monitor, and track usage to improve our website’s services. Once this data is collected, it is stored in our Google Analytics Account indefinitely. If you reside in the European Union, a Cookies Acceptance Banner will appear the first time you visit our Site. Once you accept this Cookies policy, all future sessions on our Site will utilize Cookies and collect User Data, unless you manually disable Cookies in your browser. If you voluntarily sign up for a Flat Brim Flies account and provide Flat Brim Flies with Personal Information, when you are logged in we store certain User Data from your session using cookies to make higher quality feature decisions for our web-app. To delete your Flat Brim Flies account and all associated data that is personally identifiable, please contact us with your. If you voluntarily provide Personal Information to us through any forms, tools, or services on our Site, you will no longer be anonymous to us. Your User Data and Personal Information will be collected and stored in our database as specified below. To delete the Personal Information you’ve voluntarily shared with us via any form, tool, or service on our Site or withdraw your consent, please contact us.

Disclosure of User Data
Flat Brim Flies may share aggregated Site usage information gathered from Cookies or other services in a non-personally identifiable manner with partners and other third parties in order to create more efficient, targeted advertising, products, and services. We promise this User Data will be non-personally identifiable.

How We Collect, Utilize, & Share Users’ Personal Information
Except as otherwise stated in this privacy policy, Flat Brim Flies will not disclose Personal Information collected through our Site to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Flat Brim Flies, whether or not a response is required by applicable law; (2) to enforce the Flat Brim Flies Terms of Service or to protect our rights; or (3) to protect the safety of members of the public and users of Flat Brim Flies.

Flat Brim Flies Account
If you voluntarily create a Flat Brim Flies Account on our Site, your Personal Information will be collected and stored in our database indefinitely, unless we deem it necessary to delete your account. By checking the Consent Checkbox, you willingly give Flat Brim Flies consent to collect and store your Personal Information, and share it with our internal team. If you wish to delete your Flat Brim Flies Account from our database or withdraw your consent, please contact us with your request.

Contact Us Form
If you voluntarily submit any Personal Information through the Contact Us Form on our Site, the content of your inquiry will be shared with relevant Flat Brim Flies team members directly so they can follow up with you to provide detailed information and answer your questions. By clicking the Submit button a Contact Us Form, you willingly give Flat Brim Flies consent to collect your Personal Information and share it with our internal team. We will not share the Personal Information you submit through the Contact Us Form with any third parties or outside entities, unless you provide us with written consent via email to do so. The Personal Information you submit is not stored in our database. If you have any questions about how your Personal Information is collected or shared, please contact us.

How We Safely Store User Data & Personal Information
We use industry standard measures to protect all information that is stored on our servers and within our database. We limit access to this information to those employees who need access to perform their job function. If you have any questions about the security of our website, please contact us.